Stephenise

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DELIVERY POLICY

Delivery & Collect Stephenise offer free delivery of all its products throughout Peninsula Malaysia by our own Delivery Team or using our Courier Partner, GDex, with the following conditions:
  • We deliver your mattress directly to your doorsteps and delivery of your mattress shall be made as per your address stated in your order confirmation.
  • Delivery in Klang valley will take approximately 4-6 working days and 4-8 working days outside Klang valley.
  • Currently we do not deliver to East Malaysia but we can arrange delivery for you using our Courier Partner. You may contact our Customer Service at +60 12-716-5811 or email us at customerservice@stephenise.com for further details. 
  • Delivery dates are entirely subject to availability and scheduling by our Delivery Team or Courier Partner. We will usually contact customers after their confirmed purchase to arrange the delivery.
  • We make every effort to deliver your goods within the estimated timeline; however, we do not guarantee that they will arrive by the particular date. We reserve the right to amend the delivery date without notice to you.
  • In addition, delays are occasionally inevitable due to unforeseen circumstances and we cannot be held responsible for delays which are outside of our control.
  • Any additional costs to Stephenise such as and not limited to on-demand delivery or return collect requests on a specific time and date will be charged to the customer in case of a return and deducted from the refund amount.
  • Risk of loss and damaged of goods passes to you on the date when the goods are delivered to you.
  • If you are unable to accept the delivery as schedule, you must inform Stephenise before delivery is attempted. Our Delivery Team or our Courier Partner will wait for a maximum of 10 minutes upon reaching your location. If after 10 minutes and we are unable to confirm delivery to you, your delivery will be deemed as failed to be delivered and you will be charged full price of the delivery charges.
  • If you wish to change your order delivery date, kindly inform our Customer Service at +60 12-716 5811 or email us at customerservice@stephenise.com. Change of delivery date is entirely subject to availability and scheduling by our Delivery Team or our Courier Partner. We may charge additional delivery fee for any last-minute change of delivery date.
  • We will make reasonable attempts to contact you before delivery to ensure you are able to accept the product.
  • As our goods is of ‘reasonable value’ we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.